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Controlling a conversation isn’t about knowing what another person will say exactly. Instead, it’s about being able to make a pretty good guess as to how they may respond to the ways in which you guide a conversation. In other words, you’re not so much controlling a conversation, but guiding it with the words you choose and the questions you ask and statements you make.

Once you’ve developed a strong ability to empathise with others, you can use empathy to influence those around you to feel more resourceful. One way to do so is via a method called energy matching. Here’s how it works.

In many cases throughout your life, you’ll find yourself in a situation where you need to look at things from another’s perspective. This can be difficult, but with a little work, you can start seeing things from others’ points of view with ease.

If you don’t naturally have a capacity for empathy, don’t feel like your progress as an Engaging Executive is limited. You can easily develop empathy over time, until it begins to feel natural.

Empathy plays a very large role in your career. You might think, ‘Oh, empathy is for dealing with emotional people and emotions don’t belong in the workplace.’ However, we’re all human, with human emotions, and so those emotions will inevitably pop up in the office. If you can respond to them appropriately, though, then you’ll find that those emotions in the office can help your career.

Both giving and receiving feedback in the workplace can be tricky. However, if you can avoid these two mistakes you’ll be that much closer to giving and receiving valuable feedback that makes your company culture stronger.

Have you ever considered that there might be right and wrong ways to give feedback? Make sure that you’re giving the best, most useful feedback to your team possible. Here’s how.

Many managers are very familiar with giving feedback to their employees. Even if feedback isn’t a common part of their company’s culture, they usually at least do yearly reviews or something similar. But should those managers also be asking their employees for feedback?

The best people I’ve ever worked for or with are those that not only are trying to bring out the best in themselves, but that are actively working to bring out the best in others. One crucial part of both of those (becoming your best and leading others to being their best) is feedback.

In any given conversation, if your body language does not appropriately match your words, you’re more likely to have an incongruent message. This is why it’s so important that you use your body language effectively. What are your hands and facial features doing when you talk to someone else? Does your face ever contradict your words?